Frequently Asked Questions :

What is the difference between Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?

The differences are simply a matter of the amount or concentration of oils in the fragrance. These oils are called "juice." The highest concentration of "juice" is in perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne.

Actually, Eau de Toilette and Eau de Cologne are generally interchangeable, particularly in Men's fragrances. After Shave has the least amount of oils. The higher the concentration of "juice" the longer your fragrance will last, and the less you need to apply.

Why do some fragrances seem to last much longer than others?

People with dry skin usually find their fragrance holding time shorter than those with oily skin because oily skin has more natural moisture to hold in the fragrance.

PH levels (amount of acidity in our skin) also varies slightly from person to person. Our individual levels of PH will determine how each ingredient in a fragrance will react.

How can I make my scent last longer?

Fragrance lasts longer on some people than on others because of differences in our skin (oily or dry) and in our PH levels. To achieve a longer effect, try layering your fragrance. Using the fragrance bath gel, (if the company offers one), then the moisturizer or powder, and then the Eau de Toilette, Eau de Parfum or Eau de Cologne, will usually have a longer lasting effect.

Also, apply your fragrance low on the body, as well as behind your ears and on your neck, so that the scent rises and you won't lose it as quickly. A light spray on the hair can last all day.

What is the difference between a splash and a spray?

There is absolutely no difference in the fragrance. The difference is in the application only. However, a spray bottle, being ostensibly sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.

Why do some men wear Cologne, and others prefer to wear After Shave?

Cologne's fragrance will generally last much longer than After Shave. However, many men choose to wear both. The fragrance lasts longer, you can use less of each, and you get the facial benefit of an After Shave.

Why does fragrance contain alcohol?

Alcohol makes the fragrance emanate from your skin. Without alcohol, you would be the only person who knew you were wearing any fragrance at all.

What are the differences between After Shave Lotion, After Shave Gel, and After Shave Balm?

After Shave Lotion will usually sting as well as help close the pores after shaving. After Shave Balm is actually soothing to the skin. After Shave Gel also soothes the skin, but cools the skin as well and relieves razor burn.

What is shower gel?

Shower gel is soap in a different form. It is made for use by both men and women, foams up well and leaves your chosen fragrance on the skin. It then enhances your cologne or perfume and the fragrance will last much longer.

What do fragrance notes refer to?

Fragrances are comprised of many different scents, these scents are called "notes."

Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.

How can I keep my fragrance from going bad?

Keep all fragrance in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to ensure a longer shelf life.

What is a tester?

Testers are genuine, authentic, fresh and 100% original. Testers contain the same original fragrance and are used by department stores to help promote a particular fragrance. Testers are made by the manufacturer and sometimes come in a plain box, and sometimes without the fancy cap. Because there is no decorative packaging, we can purchase these items for less and pass the savings on to you.

What does "unboxed" mean?

Unboxed items are genuine, authentic, fresh and 100% original. Sometimes the outer box gets damaged in transit so it is removed. Unboxed items always contain the same original fragrance as the boxed versions. They are the best way to save. Boxes can become damaged while shipped or handled, or the bottles can be scratched so we can purchase them for less and pass the savings on to you.

If the UPC codes or any other tracking codes are missing, altered or defaced from any product box or bottle, it was not done by the manufacturer and occurred in the supply chain after it left the manufacturer.

Returns

· How do I return an item(s)?

· What should I do if I received the wrong item or a defective product?

· I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?

Order status

· I haven't received my order, how do I check my order status?

· I can't find my order confirmation email to check the status of my order. What should I do?

Shipping

· I am unable to place an order because you don't ship to my country. What can I do?

· How long does it take to ship to a country, or territory, outside the 48 continental United States?

Why is my order on hold?

· I received an email that my order is on hold. Why is my order on hold? What should I do?

PayPal and other payment options

· How do I sign-up for PayPal or Bill Me Later?

· I have questions about my PayPal account, who do I contact?

· I have questions about my Bill Me Later account, who do I contact?

Security

· Is it safe to use my credit card on your site?

Gift Certificates, Coupons, Account Registration

· Do you sell Mirakia.com Gift Certificates/Gift Cards?

· How can I receive coupons and be made aware of upcoming specials and sales?

· How do I unsubscribe from your mailing list?

· My email address has changed, how do I update this information?

How do I return an item(s)?

Please click here to review our return policy.

What should I do if I received the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. Click here to get the return process started.

I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund? I need to

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and Bill Me Later refunds can typically take 3-7 business days.

I haven't received my order, how do I check my order status?

Please click here to check the status of your order online. If you are unable to login please email us by clicking here.

I can't find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please click here to get started. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

I am unable to place an order because you don't ship to my country. What can I do?

We apologize that we don't offer delivery to your destination however please click here to see if your country has been added to our list of countries we ship to.

How long does it take to ship to a country, or territory, outside the 48 continental United States?

Please refer to the International Shipping calculator by clicking here.

I received an email that my order is on hold. Why is my order on hold? What should I do?

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.

Is it safe to use my credit card on your site?

Yes, Mirakia.com takes the security of our customer's information very seriously! Our website is PCI-compliant, uses SSL technology, encryption techniques and is scanned daily by Norton (a VeriSign Company) to ensure it is safe and secure to shop in our site.

Do you sell Mirakia.com Gift Certificates/Gift Cards?

Gift certificates make the perfect gift. Click here to get started.

How can I receive coupons and be made aware of upcoming specials and sales?

Please click here to register as a new customer and start taking advantage of our specials and coupons.

How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by emailing us. Click here to get started.

My email address has changed, how do I update this information?

If you had previously created a web account with us click here to log in and change your email address. Otherwise please register here to create a new account with your new email address.